FAQ

Frequently asked questions about the platform

Who is ClassLift for?

ClassLift is built for fitness studios, gyms, boutique fitness brands, and personal trainers who want to use data to grow their business. Whether you run a single yoga studio or a multi-location gym chain, ClassLift scales with you.

Do you offer a free trial?

Yes! Every plan starts with a free trial — no credit card required. You get full access to all features including AI insights so you can see the value before committing.

How does AI churn prediction work?

ClassLift analyzes member attendance patterns, booking behavior, and engagement signals to identify members at risk of canceling. Research shows members attending fewer than 3 classes per week are significantly more likely to churn. Our AI flags these members early so you can intervene with targeted outreach.

Does ClassLift support multi-location studios?

Absolutely. ClassLift is built with multi-location support from the ground up. Manage rooms, schedules, staff assignments, and memberships across all your locations from a single dashboard with location-level reporting.

How does schedule optimization work?

Industry data shows 60-70% of attendance concentrates in just 30-40% of available time slots. ClassLift analyzes your attendance patterns to identify underperforming slots, suggest optimal class times, and help you balance instructor workload across your schedule.

What payment provider do you use?

ClassLift uses Stripe Connect for secure payment processing. This means you get direct payouts, automatic membership billing, class pack purchases, and full PCI compliance without any extra setup. Members can pay with all major credit cards.

Is there a member-facing portal?

Yes. Members get their own portal where they can browse the schedule, book classes, join waitlists, manage their membership, view booking history, and communicate with your studio. The portal is mobile-friendly and works on any device.

Can ClassLift send automated reminders?

Yes. ClassLift sends automated booking confirmations, class reminders, and waitlist notifications. Research shows automated reminders can reduce no-shows by up to 40%. You can configure notification preferences for email and in-app channels.

Can I import my existing member data?

Yes. ClassLift supports data import so you can bring your existing members, schedules, and membership plans with you. Our onboarding process helps you get set up quickly without losing any historical data.

How secure is my data?

ClassLift is built on Supabase with PostgreSQL and enforces row-level security on every database query. All data is encrypted in transit and at rest. We use Stripe for payment processing so we never store credit card information on our servers.
If you have any questions, please contact us