SMS Policy

1. Program Description

CLASSLIFT LLC, d/b/a ClassLift ("ClassLift," "we," "us," or "our") operates a multi-tenant platform at classlift.app that serves fitness studios ("Studio Users") and their members ("Studio Members"). This SMS Policy explains how we collect consent for SMS messaging and the messages members may receive when they opt in.

Studio Members who opt in may receive transactional and informational SMS messages that include, but are not limited to:

• Booking confirmations when a class reservation is created or cancelled.
• Class reminders sent 24 hours and 1 hour before a scheduled class.
• Waitlist promotions when a spot becomes available in a class the member is waitlisted for.
• Membership notifications including renewal reminders, payment receipts, and payment failure notices.
• Studio announcements(broadcasts) sent by the Studio User's authorized staff to their own members.

ClassLift does not send marketing or promotional SMS on behalf of third parties. All SMS originates from a Studio Member's own Studio User, using ClassLift as the messaging platform.

2. How We Collect Opt-In Consent

SMS messages are never sent by default. A Studio Member must provide a phone number and grant explicit consent via one of the surfaces below before any SMS is transmitted to that number. The exact checkbox language shown to the member is reproduced verbatim here so it is identical to what the user actually sees at the moment of consent.

(a) Self-Service Registration

When a prospective member signs up for a studio through the public registration page, they enter a phone number and are then presented with an unchecked checkbox displaying the following disclosure, reproduced here verbatim:

Text me account and class updates from my studio (reminders, schedule changes, payment notices) and occasional studio announcements. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

The member must affirmatively check the box to grant consent. Leaving the box unchecked completes registration without SMS consent and no SMS messages will be sent to the number on file.

(b) Member Portal Profile

Existing members can grant or revoke SMS consent at any time from their member portal profile. The same disclosure language is shown next to the SMS consent toggle. Unchecking the toggle immediately revokes consent and stops all further SMS to that member.

3. Proof of Consent

When a member grants SMS consent through any of the surfaces above, we durably record:

• The timestamp at which consent was granted.
• The IP address of the request at the moment consent was granted.
• The source of the consent (self-service registration or profile edit).
• The version identifier of the disclosure language that was displayed to the member (the current version is v1). If we update the disclosure wording, the version string is incremented and newly collected consents reference the new version.

Records of revocation (timestamp and mechanism: STOP keyword or profile toggle) are stored alongside the original consent record so the full history is auditable.

4. Message Frequency

Members typically receive 2–8 SMS messages per month, depending on booking activity and studio communications.

Actual volume depends on how often the member books classes, is promoted from a waitlist, and how frequently their studio sends broadcast announcements. Members can adjust which notification categories they receive via SMS from the Notifications settings in the member portal, without revoking consent entirely.

5. Message and Data Rates

Message and data rates may apply. Carrier charges for SMS delivery are set by the member's mobile carrier and are not billed or controlled by ClassLift. Contact your mobile carrier for details about your messaging plan.

6. How to Opt Out

Members can opt out of SMS messaging at any time using any of the following methods:

• Reply with a stop keyword to any SMS message received. Recognized keywords: STOP, UNSUBSCRIBE, CANCEL, END, QUIT. After opting out this way, the member receives a final confirmation message and no further SMS will be sent.
• Toggle off SMS consent from the member portal profile. This immediately revokes consent server-side.
• Contact the studio or ClassLift support directly at info@classlift.app to request opt-out on the member's behalf.

Opt-out is honored across all SMS categories sent by ClassLift (transactional, informational, and broadcast). A member who has opted out can opt back in at any time from the member portal profile.

7. How to Get Help

Reply with a help keyword (HELP, INFO) to any SMS message to receive a response with support information. For account-specific questions, email info@classlift.app.

8. Carrier Liability

Mobile carriers are not liable for delayed or undelivered messages. SMS delivery is subject to availability of mobile network coverage and other factors outside of ClassLift's control.

9. Privacy

Phone numbers provided for SMS are processed in accordance with our Privacy Policy. We do not sell phone numbers and do not share them with third parties for marketing purposes. Phone numbers are shared only with the SMS delivery provider (Azure Communication Services) required to transmit the message, and with the Studio User to whom the member belongs.

10. Changes to This Policy

We may update this SMS Policy from time to time. If we change the disclosure language that members see at the moment of consent, we increment the consent text version and newly collected consents reference the new version. Material changes will be reflected by updating the "Last updated" date above.

11. Contact

For questions about this SMS Policy or our SMS practices, contact us at info@classlift.app.