ClassLift Docs
Welcome to the ClassLift documentation. ClassLift is the software that runs your studio's business — memberships, scheduling, point of sale, check-in, communications, reporting, and facility access — with everything included for one transparent price. These guides show you how to use it, with real-world examples and screenshots throughout.
🚀 New to ClassLift? Start with Getting Started — a step-by-step checklist that walks a studio owner through setting everything up, from your first location to going live with members.
How these docs are organized
The guide is split by who you are, so you can jump straight to what's relevant. Everything is open — read any section you like.
| If you are… | Start here |
|---|---|
| A studio owner, manager, front-desk staffer, or instructor running the business | Staff & Owner Guide — the back office |
| A member booking classes and managing your account | Member Guide — the web portal and mobile app |
Every page is labeled at the top with who it's for. Pages link freely across sections — a staff guide will point to the matching member guide where it helps.
Who's who
ClassLift has a few roles. Most pages call out which ones apply.
| Role | What they do |
|---|---|
| Studio Owner | Full control of the studio, including billing. |
| Manager | Runs the studio day to day; everything except platform billing. |
| Front-desk Staff | Checks members in, takes payments, books classes, looks up members. |
| Instructor | Sees their own teaching schedule and class rosters. |
| Member | Books classes, checks in, and manages their own membership. |
Guides
Staff & Owner
- Getting Started — the setup checklist for a brand-new studio, in order.
- Members — the member directory, profiles, memberships, notes, tags, and dependents.
- Membership Plans — create and sell the plans members subscribe to.
- Groups — family and corporate memberships on a group plan.
- Scheduling — build your timetable: classes, recurring schedules, the calendar, rosters, and waitlists.
- Appointments & Personal Training — enable trainers, publish availability, and let members book one-on-one sessions.
- Point of Sale — sell products, take payments on a reader or card on file, and handle refunds.
- Messaging — message members and teammates from the chat dock, and broadcast announcements and campaigns.
- Reports & Insights — the dashboard, tabbed reports, and plain-English insights on what to act on.
- Automations — event-driven workflows (welcome emails, win-backs, reminders).
- Facilities — your locations, rooms, card readers, and access control.
- Settings — organization profile, team, billing, notifications, and defaults.
- Compliance & Data — waivers and policies, the audit log, and member migration.
- Your public site — the public page where prospective members find you and join.
- Check-in — record arrivals at the front desk, run a self-service kiosk, and track attendance.
Members
- Booking classes — browse the schedule, book, join a waitlist, and cancel.
- Booking a personal-training session — book a one-on-one session with a trainer.
- Checking in — use your QR code at the front desk or a kiosk.
- Family — the children and dependents you manage on a family plan.
- Membership & billing — your plan, payment method, and invoices.
- Messages & notifications — chat with your studio and manage alerts.
- Your account & privacy — profile, health info, documents, activity, and data controls.
New to ClassLift? Owners should start with the Staff & Owner Guide; members should start with the Member Guide.