Last updated: April 17, 2026 · Consent text version: v1-2026-04-17
CLASSLIFT LLC, d/b/a ClassLift ("ClassLift," "we," "us," or "our") operates a multi-tenant platform at classlift.app that serves fitness studios ("Studio Users") and their members ("Studio Members"). This SMS Policy explains how we collect consent for SMS messaging and the messages members may receive when they opt in.
Studio Members who opt in may receive transactional and informational SMS messages that include, but are not limited to:
ClassLift does not send marketing or promotional SMS on behalf of third parties. All SMS originates from a Studio Member's own Studio User, using ClassLift as the messaging platform.
SMS messages are never sent by default. A Studio Member must provide a phone number and grant explicit consent via one of the surfaces below before any SMS is transmitted to that number. The exact checkbox language shown to the member is reproduced verbatim here so it is identical to what the user actually sees at the moment of consent.
When a prospective member signs up for a studio through the public registration page at /join/{studio-slug}/register, after entering a phone number they are presented with an unchecked checkbox displaying the following disclosure (the {studioName} placeholder is substituted at runtime with the name of the studio the member is joining):
I agree to receive SMS messages from {studioName} including booking reminders, waitlist updates, and studio announcements. Message frequency varies (typically 2–8 messages per month). Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help.
The member must affirmatively check the box to grant consent. Leaving the box unchecked completes registration without SMS consent and no SMS messages will be sent to the number on file.
Existing members can grant or revoke SMS consent at any time from their member portal profile page at /studio/{studio-slug}/profile. The same disclosure language is shown next to the SMS consent toggle. Unchecking the toggle immediately revokes consent and stops all further SMS to that member.
When Studio User staff add a member record on behalf of a member (for example, during in-person onboarding), the staff interface requires the staff user to attest to the member's consent using the following language (the {studioName} placeholder is substituted at runtime with the studio's name):
I confirm this member has given me verbal or written consent to receive SMS notifications from {studioName}, including booking reminders, waitlist updates, and studio announcements. The member may reply STOP at any time to unsubscribe.
The Studio User is contractually responsible for obtaining valid consent from the member before using this pathway, per our Terms of Service.
When a member grants SMS consent through any of the surfaces above, we durably record:
v1-2026-04-17). If we update the disclosure wording, the version string is incremented and newly collected consents reference the new version.Records of revocation (timestamp and mechanism: STOP keyword, profile toggle, or staff action) are stored alongside the original consent record so the full history is auditable.
Members typically receive 2–8 SMS messages per month, depending on booking activity and studio communications.
Actual volume depends on how often the member books classes, is promoted from a waitlist, and how frequently their studio sends broadcast announcements. Members can adjust which notification categories they receive via SMS from the Notifications tab in the member portal, without revoking consent entirely.
Message and data rates may apply. Carrier charges for SMS delivery are set by the member's mobile carrier and are not billed or controlled by ClassLift. Contact your mobile carrier for details about your messaging plan.
Members can opt out of SMS messaging at any time using any of the following methods:
STOP, UNSUBSCRIBE, CANCEL, END, QUIT. After opting out this way, the member receives a final confirmation message from the carrier and no further SMS will be sent.Opt-out is honored across all SMS categories sent by ClassLift (transactional, informational, and broadcast). A member who has opted out can opt back in at any time from the member portal profile page.
Reply with a help keyword (HELP, INFO) to any SMS message to receive a response with support information. For account-specific questions, email info@classlift.app.
Mobile carriers are not liable for delayed or undelivered messages. SMS delivery is subject to availability of mobile network coverage and other factors outside of ClassLift's control.
Phone numbers provided for SMS are processed in accordance with our Privacy Policy. We do not sell phone numbers and do not share them with third parties for marketing purposes. Phone numbers are shared only with the SMS delivery provider (Twilio) required to transmit the message, and with the Studio User to whom the member belongs.
We may update this SMS Policy from time to time. If we change the disclosure language that members see at the moment of consent, we increment the consent text version and newly collected consents reference the new version. Material changes will be reflected by updating the "Last updated" date above.
For questions about this SMS Policy or our SMS practices, contact us at info@classlift.app.