Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") are a legal agreement between you and CLASSLIFT LLC, a Louisiana limited liability company doing business as ClassLift ("ClassLift," "we," "us," or "our"). By accessing or using the ClassLift platform, website (classlift.app), mobile applications, and related services (collectively, the "Service"), you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

2. Description of Service

ClassLift is a multi-tenant fitness studio management platform that provides tools for studio owners to manage their operations, including class scheduling, member management, booking, payments, communications, and reporting. The Service also provides studio members with the ability to book classes, manage memberships, and interact with their studios.

ClassLift is a technology platform. We do not provide fitness instruction, health advice, or any physical services. Studios listed on ClassLift operate independently and are solely responsible for the services they provide to their members.

3. Account Types

The Service supports two primary types of users:

• Studio Owners and Staff ("Studio Users"): Individuals or entities that operate fitness studios and use ClassLift to manage their business operations, including owners, managers, instructors, and front desk staff.
• Studio Members ("Members"): Individuals who sign up with a studio to book classes, purchase memberships, and access studio services through the ClassLift platform.

Studio Users and Members are collectively referred to as "Users" or "you" throughout these Terms. Certain provisions apply only to specific account types and are identified as such.

4. Account Registration and Security

To use the Service, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to immediately notify ClassLift of any unauthorized use of your account or any other breach of security. ClassLift is not liable for any loss arising from unauthorized use of your account.

5. Studio Owner Responsibilities

If you are a Studio User, you agree to:

• Provide accurate information about your studio, services, class descriptions, pricing, and staff.
• Comply with all applicable laws and regulations, including those governing fitness facilities, health and safety, consumer protection, and data privacy.
• Be solely responsible for the relationship with your studio members, including the quality of services, scheduling, cancellations, refunds, and dispute resolution.
• Obtain all necessary consents from your members for the collection and processing of their personal data through the Service.
• Maintain appropriate insurance coverage for your studio operations and fitness instruction activities.
• Not use ClassLift to collect or store protected health information (PHI) as defined under HIPAA, unless separately agreed upon in writing.

6. Studio Member Responsibilities

If you are a Studio Member, you agree to:

• Provide accurate personal information, including health-related information when requested by your studio.
• Adhere to your studio's booking, cancellation, and attendance policies.
• Honor your membership and payment obligations as agreed with your studio.
• Consult your physician before beginning any fitness program and inform your studio of any relevant health conditions.

7. Payment Terms

Platform Subscription Fees

Studio Users pay subscription fees to ClassLift for access to the platform. Fees are billed on a recurring basis according to the plan selected. All fees are non-refundable except as expressly stated otherwise.

Member Payments

Payments from Studio Members for memberships, class packs, and other purchases are processed through Stripe, a third-party payment processor. Studios connect their own Stripe accounts via Stripe Connect. ClassLift does not hold, process, or have access to member payment card details.

All payment disputes, refunds, and chargebacks related to studio services are between the Studio User and the Studio Member. ClassLift is not a party to these transactions and bears no responsibility for them.

By using Stripe through ClassLift, you agree to be bound by Stripe's Connected Account Agreement and Stripe's Privacy Policy.

8. Intellectual Property

ClassLift and its licensors retain all rights, title, and interest in and to the Service, including all software, designs, text, graphics, and other content provided by ClassLift (collectively, "ClassLift Content"). The Service is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Service in accordance with these Terms. You may not copy, modify, distribute, sell, or lease any part of the Service or ClassLift Content.

9. User Content

You retain ownership of any content you upload or submit to the Service ("User Content"), including studio logos, class descriptions, photos, and member communications. By submitting User Content, you grant ClassLift a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content solely for the purpose of operating and providing the Service.

You represent that you have all necessary rights to submit User Content and that it does not violate any third-party rights or applicable laws.

10. Prohibited Conduct

You agree not to:

• Use the Service for any unlawful purpose or in violation of these Terms.
• Impersonate any person or entity, or misrepresent your affiliation with a studio or organization.
• Interfere with or disrupt the Service, servers, or networks connected to the Service.
• Attempt to gain unauthorized access to any part of the Service or other users' accounts.
• Scrape, crawl, or use automated means to access the Service without prior written consent.
• Transmit any malicious code, viruses, or harmful content through the Service.
• Use the Service to provide unauthorized medical advice, make false health claims, or misrepresent certifications or qualifications.
• Harass, abuse, or threaten other users through the Service's communication features.

11. Health and Fitness Disclaimer

ClassLift is a technology platform and does not provide fitness instruction, medical advice, or health services.

By using the Service to book or attend fitness classes, you acknowledge and agree that:

• Participation in fitness and physical activities involves inherent risks, including the risk of physical injury, illness, disability, or death.
• You voluntarily assume all risks associated with your participation in any fitness activities booked through the Service.
• You are solely responsible for determining whether any fitness activity is appropriate for your health and physical condition.
• ClassLift is not responsible for the qualifications, conduct, or actions of any studio, instructor, or staff member listed on the platform.
• ClassLift is not liable for any injuries, health outcomes, or damages arising from your participation in fitness activities booked through the Service.

You should consult your physician or healthcare provider before beginning any fitness program or making changes to your physical activity routine.

12. Third-Party Services

The Service integrates with or links to third-party services, including but not limited to:

• Stripe for payment processing
• DocuSeal for electronic waivers and document signing
• Third-party authentication providers (Google, Apple)
• Analytics and communication service providers

Your use of third-party services is governed by their respective terms and privacy policies. ClassLift is not responsible for the availability, accuracy, or practices of any third-party service.

13. Termination

You may terminate your account at any time by contacting ClassLift support. Studio Users may cancel their subscription in accordance with their plan terms.

ClassLift may suspend or terminate your access to the Service at any time, with or without cause, including for violation of these Terms. Upon termination, your right to use the Service ceases immediately.

Studio Users will have a 30-day window following termination to request export of their data. After this period, ClassLift may delete your data in accordance with our Privacy Policy and data retention practices.

14. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. CLASSLIFT DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

ClassLift does not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLASSLIFT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

CLASSLIFT'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO CLASSLIFT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

16. Indemnification

You agree to indemnify, defend, and hold harmless ClassLift and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your User Content.

17. Dispute Resolution

Informal Resolution

Before filing any formal dispute, you agree to first contact ClassLift at info@classlift.app and attempt to resolve the dispute informally for at least 30 days.

Binding Arbitration

If the dispute is not resolved informally, you and ClassLift agree to resolve it through binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will be conducted in Gonzales, Louisiana, unless otherwise agreed. The arbitrator's decision will be final and binding.

Class Action Waiver

YOU AND CLASSLIFT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Louisiana, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in Ascension Parish, Louisiana.

19. Changes to Terms

ClassLift reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on the Service and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the modified Terms.

For Studio Users with active subscriptions, we will provide at least 30 days' notice of material changes via email before they take effect.

20. Contact Information

If you have questions about these Terms, please contact us at: