Booking a session

For: Members

Booking a one-on-one session takes a few taps: choose the service, pick a trainer, and tap an open time. This works the same in the mobile app and the web portal.

Prerequisites & permissions

• Your membership needs to include personal training. If it doesn't, you'll see a note when you try to book — ask your studio to add it.

Booking, step by step

1. Open the Bookings tab and tap Book 1:1 (on the web portal, open My bookings and click Book a 1:1).

   

2. Choose the service — for example 60-min Personal Training.

   

3. Pick a trainer from the list.

   

4. Choose an open time. Times are grouped by day for the next two weeks — tap the one you want.

   

5. That's it — you'll see Session booked, and the session appears under Bookings.

   

Changing or cancelling

Your session shows under Bookings alongside your classes. To cancel, open it and tap Cancel booking — the time re-opens for someone else. If you need a different time, cancel and book again. Your studio may have a cancellation window, so cancel with a little notice where you can.

Tips

• No time that works? Try a different trainer — each one has their own hours.
• Only open times show. If a slot isn't listed, it's already taken or outside the trainer's hours.
• Check in as usual. When you arrive, use your check-in code just like a class — see Checking in.

Troubleshooting