The member directory

For: Owners, Managers & Front-desk Staff

The Directory lists everyone with a membership at your studio. Use it to look people up, check their status at a glance, invite new members, and open anyone's profile.

Finding a member

1. Go to Members → Directory.
2. Type a name or email into Search by name or email….
3. Narrow the list with the filters:
   • Status — All statuses, Active, Frozen, Past due, or Cancelled.
   • Plan — show only members on a particular plan.
4. Click anyone's row to open their profile.

The table shows each member's Member (name, email, and phone), Status, Plan, and Renews date. A member's phone appears under their email when it's on record; open a profile to see their full contact details and date of birth. Use Load more to page through a long list.

What the statuses mean

Inviting a member

1. Click Invite member.
2. Enter the person's Email and choose a Plan.
3. Click Send invitation.

They get an email link to join on that plan, confirm their own details — including their Date of birth (required) and Phone (optional) — and sign any required waivers before their membership starts. (No active plans yet? Create one first under Plans — a $0 plan works for drop-ins and trials.)

Adding a dependent

To add a child or other dependent who has no email of their own, click Add dependent and follow the guardian-linked flow — see Dependents and guardians.

Tips

• A dependent shows Dependent · no login under their name — they're managed by a guardian, not by a login of their own.
• Use the Plan filter to pull a clean list before a price change or a class launch.

Troubleshooting