Examples

For: Owners, Managers, Front-desk Staff & Instructors

Real-world ways studios use the chat dock.

1. Answering a member's question

Situation: A member messages the front desk asking whether a class suits beginners.

Setup steps:

1. The Messages icon shows an unread count — open the dock and pick the conversation.
2. Read the member's question and reply in the box (Write a message…), then send.
3. The member sees your reply in their own Messages.

2. Looping a coach in with a member

Situation: A member has a question only the instructor can answer.

Setup steps:

1. Click New, and under To add both the member and the instructor.
2. Give the group a name (for example, Sam — mobility question).
3. Send your message — everyone replies in the one thread.

3. A quick note to a teammate

Situation: You need to flag a schedule change to a manager.

Setup steps:

1. Open the dock, click New, and search for your teammate under To.
2. Write the note and Send message — their role badge (Manager) confirms you've got the right person.

Tips for all studios

• Keep the unread badge at zero during opening hours so member questions get a fast reply.
• Reach for a group when a member's question spans two people on your team.