Checking in at a kiosk

For: Members

Some studios have a self-service kiosk — a tablet near the entrance where you check yourself in. You can scan your code or, if you don't have your phone, find your name.

Scanning your code

1. On the kiosk you'll see Check in and Hold your QR code up to the camera.
2. Open Check in in your app to show Your check-in code.
3. Hold your phone up to the kiosk camera.
4. The kiosk shows You're checked in! and resets on its own for the next person.

Can't scan? Search your name

If you don't have your phone:

1. On the kiosk, tap Can't scan? Search your name.
2. On the Find your name screen, type your name and tap search.
3. Pick yourself from the list — a masked phone number next to each name helps you find the right one.
4. The kiosk confirms your check-in.

If nothing matches, the kiosk shows No matches. Check the spelling or ask a staff member. — and a staff member can always check you in by name.

Tips

• The code on your screen refreshes every 30 seconds. If a scan fails, wait a moment and try again — you don't need to reopen anything.
• Bringing children with you? See Checking in your family.

Troubleshooting