Examples

For: Members

A few everyday billing situations.

1. Adding a card so your membership doesn't lapse

Situation: You joined without a card on file and want to make sure your membership renews.

Setup steps:

1. In the app or web portal, open Account → Membership & billing.
2. Under Payment methods, tap or click Add card, enter your details, and save.
3. Your card shows with a Default badge and will be used for renewals.

2. A payment failed and you're past due

Situation: Your card was declined and your membership shows past due.

Setup steps:

1. Open Account → Membership & billing and find the open invoice.
2. Tap Pay (or Settle now in the app) to settle it.
3. If it keeps failing, add a new card (in the app or web portal), then try again.

3. Getting a receipt

Situation: You need a receipt for a class package you bought.

How it works:

• On the web portal, open Account → Membership & billing and find the invoice under Invoices.
• Use View invoice to open the full receipt, then print or save it.

Tips for everyone

• Manage your card from either the app or the web portal — both can add, remove, and set a default card.
• To change or pause your plan, message your studio; billing screens don't change the plan itself.