Messaging

For: Owners, Managers, Front-desk Staff & Instructors

Message members and teammates directly from the chat dock in your top bar — answer a member's question, follow up on a booking, or coordinate with a colleague, without leaving the page you're on.

Key Concepts

Opening the chat dock

Click the Messages icon in the top bar. The dock opens on the right and shows your conversations; the icon carries an unread count when members or teammates have written to you.

Starting a conversation

1. In the dock, click New.
2. On New message, search under To (Search people…) and pick a recipient. Add more than one to start a group, with an optional Group name.
3. Write your note under Message and click Send message. You'll see Message sent.

Recipients show a role badge — Owner, Admin, Instructor, Staff, or Member — so you know who you're writing to.

Replying

Open a conversation, type in the box (Write a message…), and press Enter (or click Send). Shift+Enter adds a new line. Members see your replies in their own Messages.

Tips

• Members can message your team any time — keep an eye on the unread badge so questions don't sit.
• Use a group to bring a coach and a manager into the same thread with a member.

Learn More

• Announcements & campaigns — broadcast to everyone at once, or to a targeted list
• Examples — real-world staff messaging situations
• For members: Messages & notifications

Note: The chat dock is for one-to-one and group conversations. To reach many members at once, send an announcement instead — it gives each person their own copy, with no shared thread.