Staff & Owner Guide
For: Owners, Managers, Front-desk Staff & Instructors
This is the guide to the ClassLift back office — the console you use to run the studio. What you can see and do depends on your role: owners and managers have the full picture, front-desk staff focus on day-to-day operations, and instructors see their own classes. Each page notes who it's for.
Setting up a new studio? Follow the Getting Started checklist — it puts the steps below in the right order, from your first location to going live with members.
Your role at a glance
| Role | What you can do |
|---|---|
| Owner | Everything, including the studio's ClassLift billing. |
| Manager | Run the studio day to day — members, scheduling, commerce, communications, reports, settings. |
| Front-desk Staff | Check members in, take payments, book classes, look members up. |
| Instructor | See your teaching schedule and class rosters. |
The sidebar shows only the sections your role can use, so you may not see every item below.
Sections
- Members — the member directory, profiles, memberships, notes, tags, and dependents.
- Membership Plans — create and sell the plans members subscribe to.
- Groups — family and corporate memberships on a group plan.
- Scheduling — build your timetable: classes, recurring schedules, the calendar, rosters, and waitlists.
- Appointments & Personal Training — enable trainers as bookable providers, publish their availability, and let members book one-on-one sessions.
- Point of Sale — sell products, take payments on a reader or card on file, and handle refunds.
- Messaging — message members and teammates from the chat dock, and broadcast announcements and campaigns.
- Reports & Insights — the dashboard, tabbed reports, and plain-English insights on what to act on.
- Automations — event-driven workflows (welcome emails, win-backs, reminders).
- Facilities — your locations, rooms, card readers, and access control.
- Settings — organization profile, team, billing, notifications, and defaults.
- Compliance & Data — waivers and policies, the audit log, and member migration.
- Your public site — the public page where prospective members find you and join.
- Check-in — record arrivals at the front desk, run a self-service kiosk, and keep attendance accurate.
- The ClassLift app on your phone — run the studio from your phone: a role-tailored home, front-desk check-in scanning, and switching to the member view.
Where to sign in
Open your studio's ClassLift back office in a web browser and sign in with your staff account. After signing in you land on the Dashboard (Home).