Dependents and guardians

For: Owners, Managers & Front-desk Staff

A dependent — typically a child — is a member with no email or login of their own, managed by a guardian. You set dependents up from the back office; the guardian then books and checks them in from their own app. This page covers adding a dependent, setting guardian permissions, recording consent, and letting a dependent claim their own account.

Adding a dependent

You can start from Members → Directory → Add dependent, or from a guardian's profile on the Family tab under Dependents → Add dependent.

1. Choose the Guardian (search by name or email).
2. Enter the Dependent's name and Date of birth.
3. Set the Relationship — Parent, Guardian, or Other.
4. Set the Guardian permission:
   • Manage (book, check-in, sign) — full management, including signing waivers.
   • Pickup only (check-in) — can only check the dependent in.
5. Optionally seat the dependent in a Family group.
6. Click Add dependent.

The guardian signs any required waivers to activate the dependent's membership.

The Family tab

On a member's Family tab you'll see two sections:

• Dependents — everyone this member guards. Each shows a status, a Minor badge, a Consent on file badge, and the relationship and permission (for example Parent · Manage).
• Guardians — for a dependent, who's set up to act for them. The main guardian is marked Primary.

Use a grant's ⋯ menu to change things:

Letting a dependent claim their own account

When a child grows up, open their Family tab and use Claim account… to move them to their own email login and a standalone membership.

Tips

• Use Pickup only for a caregiver who should be able to check a child in but not change bookings or sign forms.
• Record parental consent before enabling a login for a minor — the Enable login action requires it.

Troubleshooting